Help desk

FAQ: Troubleshooting

The following are articles that will help you troubleshoot and solve many of your problems:

Symptom: The connector to not deliver email.

Cause/s: A number of factors can cause this symptom. We explain how to troubleshoot such issues.


  • Check that the Service is Running.
  • Open Snap-in and verify that the service is started.
  • Restart the service, as some error messages are only delivered once per start, and may have been lost.
  • Perform a telnet test to the Exchange Server from the command prompt, to check the port number is correct, and connection restrictions are not preventing a connection.
  • Test the POP3/IMAP4 logins by opening the Property of each mail-account and clicking the "Test" button.

Symptom: In some plain text email, some special characters are displayed as question marks.

Cause/s: is a critical bug fixed from release 4.0.5.

Solution: Update the program with the latest release.

Symptom: The list in the Select Users, Computers and Groups Dialog Box appeared incomplete. E.g. all distribution lists is hidden.

Cause/s: is a critical bug fixed from release 4.0.6.

Solution: Update the program with the latest release.

Symptom: The installation program is interrupted with following message:
Service "ITD POP3conneX" (ITDExchangeConnector) failed to start. Verify that you have sufficient privileges to start the system services.


  • You need administrator privileges.
  • .NET 3.5 framework isn't installed, and/or your server does not meet the minimum system requirements.


  • Check your privileges.
  • Check that .NET 3.5 is installed. System requirements: check if your system meets them.

Symptom: During download, the connector gives an error with code 802.


  • The problem may depend to the connection settings.


  • Check the settings of the connectors, referring to the POP3conneX help in the paragraph "How to use with Exchange 2007, 2010 and 2013".
  • Check the settings of the Receiver connector used with POP3conneX.

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